Use of the website
You may browse and use the Lumera website for personal, non-commercial shopping and information purposes. You must not misuse the website, upload harmful code or attempt unauthorised access to any part of the service.
Terms
Terms and Conditions
These Terms and Conditions govern your use of the Lumera website and any purchases made through it. By using the website, you agree to act in accordance with these terms.
Page information
Last updated
April 21, 2026
Applies to
Lumera website and related customer services
Website use
You agree to use the site lawfully and not interfere with security, performance or access for other users.
Orders and pricing
Orders are subject to availability, payment verification and acceptance by Lumera.
Returns
Return eligibility, refund timing and exclusions are handled under our published returns process.
Product information and availability
We aim to present accurate descriptions, imagery, prices and availability. However, product information may occasionally contain typographical errors, display differences or timing-related stock changes.
Lumera reserves the right to correct errors, update information and withdraw products from sale without prior notice.
Orders and acceptance
- Placing an order does not automatically mean the order has been accepted.
- Orders may be declined or cancelled if the item is unavailable, payment cannot be authorised or there is a pricing or listing error.
- If an order is cancelled after payment has been taken, Lumera will arrange a refund to the original payment method where possible.
Pricing and payment
Prices shown on the site are displayed in the relevant currency available to the customer and may include or exclude applicable taxes depending on destination and local requirements.
Customers are responsible for ensuring that payment details are valid and that any local duties, taxes or customs charges not collected at checkout are paid when required.
Returns and refunds
Returned items must be sent back in the condition required by our returns policy, including original packaging, tags and any included accessories where applicable. Refunds are issued after the return is received and reviewed.
Limitation of liability
To the extent permitted by law, Lumera is not liable for indirect, incidental or consequential losses arising from the use of the website or a delay in service. Nothing in these terms excludes liability that cannot lawfully be excluded.