Lumera

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hello@rachev.xyz

Lumera
Privacy

Privacy Policy

This Privacy Policy explains how Lumera collects and uses personal information when you visit our website, contact our team, subscribe to updates or place an order.

Page information

Last updated

April 21, 2026

Applies to

Lumera website and related customer services

What we collect

Contact details, order information, payment status, website usage data and service preferences.

Why we use it

To process orders, deliver support, improve the website and send communications you have agreed to receive.

Your control

You can request access, correction or deletion of your personal information, subject to applicable law.

Information we collect

We may collect information that you provide directly, such as your name, email address, telephone number, delivery address, billing details and the contents of any message you send to us.

We also collect order-related information, including products viewed or purchased, shipping selections, refund requests and customer service history.

How we use information

  • To create, process and deliver orders placed through the Lumera website.
  • To communicate with you about purchases, returns, account activity or support enquiries.
  • To personalise website content, improve navigation, search and merchandising features.
  • To send newsletters or promotional communications where you have chosen to receive them.
  • To detect fraud, maintain platform security and comply with legal obligations.

Sharing with service providers

We may share relevant information with payment processors, delivery providers, email service providers, analytics vendors and technical partners that help us operate the website and serve customers.

These providers only receive the information needed to perform their services for Lumera and are expected to protect it appropriately.

Data retention

We keep personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud and comply with applicable legal, tax and accounting requirements.

Your rights

  • Request a copy of the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion where we no longer need the information for a legitimate business purpose.
  • Withdraw consent for marketing communications at any time using the unsubscribe link or by contacting us directly.

How to contact us

Questions about this Privacy Policy can be sent to hello@rachev.xyz. We review privacy requests promptly and respond within a reasonable timeframe.